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Privacy Policy
August 12 2023
OUR CONTACT DETAILS
sales@pichi.co.uk
www.pichi.co.uk
07555 037 883
This Privacy Policy describes how your personal information is collected, used, and shared when you visit and/or make a purchase from www.pichi.co.uk (the Site) and when we communicate with you by email or telephone.
www.pichi.co.uk
07555 037 883
This Privacy Policy describes how your personal information is collected, used, and shared when you visit and/or make a purchase from www.pichi.co.uk (the Site) and when we communicate with you by email or telephone.
THE TYPE OF PERSONAL INFORMATION WE COLLECT
We currently collect and process the following information:
- Name
- Email address
- Paypal email address
- Address
- Telephone numbers
- Information about your web browser, IP address, time zone, and some of the cookies that are installed on your device
- Information about the individual web pages or products that you view on the Site, what websites or search terms referred you to the Site, and information about how you interact with the Site.
HOW WE GET THE PERSONAL INFORMATION AND WHY WE HAVE IT
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- When you enquire about or place an order for any of our products we use data you give us to deliver your order. Our Lawful Basis for doing this is Contract.
- When you complete and submit the contact us form on the Site or email us, we use details of your initial inquiry as well as your name and email address. Our Lawful Basis for doing this is Legitimate Interest.
- When you have completed your business with us, we retain your details in line with legal requirements, such as tax records for HMRC. Our Lawful Basis for doing this is Legal Obligation.
- When you subscribe to our mailing list we use your name and email address to send you useful information about our products and services as well as related information that we feel will be of value to you. Our Lawful Basis for doing this is Consent. You can remove your consent at any time by emailing us at sales@pichi.co.uk.
We also receive personal information indirectly from the following sources in the following scenarios:
PAYPAL
When you make a payment through a PayPal button, PayPal collects your name, billing address, and email address, and shares this data with us. We do this so that we can process and deliver your order. Our Lawful Basis for doing so is Contract.
For more information on how PayPal handles the data it collects, see PayPal’s privacy policy .
For more information on how PayPal handles the data it collects, see PayPal’s privacy policy .
GOOGLE ANALYTICS
We use Google Analytics to track visitor interaction with the Site in order to produce statistical reports. Google LLC collects details of the pages you view and the time you viewed them, features of your browser, and your IP address.
We use this information for various purposes. For example, to deliver content; to maintain security; to enable user choice; to improve the Site and for marketing.
Our lawful basis for doing this is Consent. You can withdraw consent at any time in our Cookies page .
For more information on how Google handles the data it collects, see Google’s privacy policy .
We use this information for various purposes. For example, to deliver content; to maintain security; to enable user choice; to improve the Site and for marketing.
Our lawful basis for doing this is Consent. You can withdraw consent at any time in our Cookies page .
For more information on how Google handles the data it collects, see Google’s privacy policy .
GOOGLE ADS CONVERSION TRACKING (GOOGLE LLC)
Google Ads conversion tracking connects data from the Google Ads advertising network with actions taken by you on the Site. For example, buying something or adding it to your cart. We do this to show you the most relevant ads. Your data will be transferred to Google servers in the United States.
The Lawful Basis we rely on for processing this information is your Consent.
To withdraw consent at any time go to Cookies .
The Lawful Basis we rely on for processing this information is your Consent.
To withdraw consent at any time go to Cookies .
GOOGLE ADS PERSONALISATION
These cookies enable Google to track your activity on our website and to use that information to show relevant ads to you when you visit other websites, and also to measure ad performance.
You can find out more about Google’s use of information here: https://policies.google.com/technologies/partner-sites . Your data will be transferred to Google servers in the United States.
The lawful basis we rely on for processing this information is your consent.
To withdraw consent at any time go to Cookies .
You can find out more about Google’s use of information here: https://policies.google.com/technologies/partner-sites . Your data will be transferred to Google servers in the United States.
The lawful basis we rely on for processing this information is your consent.
To withdraw consent at any time go to Cookies .
HOW WE STORE YOUR PERSONAL INFORMATION
We only retain your data for as long as it is legally or commercially necessary to do so and in accordance with your rights as a Data Subject.
We store order information on a password protected computer.
Google Analytics and Google Ads data are stored securely with Google LLC in the United States.
We store order information on a password protected computer.
Google Analytics and Google Ads data are stored securely with Google LLC in the United States.
YOUR DATA PROTECTION RIGHTS
Where our Lawful Basis for processing your data is Consent, you have the following rights:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, but only where where the processing is carried out by automated means.
Where our lawful basis for processing your data is Contract, you have the following rights:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, but only where where the processing is carried out by automated means.
Where our Lawful Basis for processing your data is Legitimate Interest, you have the following rights
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. Your right to objection must be exercised first.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
You always have the right to object to processing of your data for the purposes of direct marketing, whatever lawful basis applies.
Right to erasure applies under all legal bases where personal data are no longer necessary in relation to the purpose for which they were processed or where the processing was unlawful.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, but only where where the processing is carried out by automated means.
Where our lawful basis for processing your data is Contract, you have the following rights:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, but only where where the processing is carried out by automated means.
Where our Lawful Basis for processing your data is Legitimate Interest, you have the following rights
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. Your right to objection must be exercised first.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
You always have the right to object to processing of your data for the purposes of direct marketing, whatever lawful basis applies.
Right to erasure applies under all legal bases where personal data are no longer necessary in relation to the purpose for which they were processed or where the processing was unlawful.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
HOW TO COMPLAIN
If you have any concerns about our use of your personal information, you can make a complaint to us at sales@pichi.co.uk.
You can also complain to the ICO if you are unhappy with how we have used your data.
ICO’s address
Information Commissioner’s Office
Wycliffe HouseWater Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
You can also complain to the ICO if you are unhappy with how we have used your data.
ICO’s address
Information Commissioner’s Office
Wycliffe HouseWater Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
DO NOT TRACK
Please note that we do not alter the Site's data collection and use practices when we see a Do Not Track signal from your browser.
MINORS
The Site is not intended for individuals under the age of 18.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at sales@pichi.co.uk.